FREQUENTLY ASKED QUESTIONS

The minimum rental period is 3 days.

Drivers must be at least 25 years old with 2 years of driving experience. Upper-class vehicles require a minimum age of 27. A valid driving licence must be presented at pick-up.

Yes, provided the additional driver is registered with valid identification and a valid licence. An unregistered driver voids the insurance.

Every rental includes 250 km per day, with a minimum of 1,000 km in total: 3- and 4-day rentals include 1,000 km, a 5-day rental 1,250 km and a week's hire 1,750 km. If you drive further, extra kilometres are charged at €0.25 each. Vehicle maintenance costs and compulsory third-party liability insurance are also included in the price.

Motorway and bridge tolls, traffic fines, one-way charges and baby seats are not included in the quoted rate. VAT is included in the price. You can settle your tolls upfront by adding the Motorway toll charge (HGS) extra when you book, which covers unlimited use of toll motorways and bridges during the rental; if you do not, you pay for the tolls you have run up when you return the car. Only Istanbul's toll motorways are not covered by the Motorway toll charge (HGS) extra.

No. Rentals are limited to 31 days; we do not offer monthly or yearly long-term rentals.

You have a 2-hour grace period after the return time stated in your booking; nothing extra is charged within that window. Delays beyond 2 hours are charged as one additional day.

Yes. Cancellation is completely free at any time before you pick up the car. Since we take no prepayment, there is nothing to refund and nothing to wait for. If you would like to change your dates, times or vehicle class, just contact us and we will update your booking free of charge, subject to availability.

Yes. Under Turkish rules, valid foreign licences printed in the Latin alphabet are accepted as they are. If your licence uses a non-Latin script — for example Cyrillic or Arabic — you will also need an International Driving Permit (IDP) alongside your national licence. Please have your licence and passport ready when we hand over the car.

We record the fuel level in the tank when the car is handed over to you, and note it on the rental form. You simply return the car with the same amount of fuel — so you never pay for fuel you did not use. If you receive the car with half a tank, you bring it back with half a tank.

Yes — just let us know when you book and we will have a baby seat ready in your car. Please tell us your child's age so we can prepare a suitable seat. You can also add an additional driver. The second driver must be registered at handover. The prices for both services are shown when you book.

Only if you tell us first. The car may not be taken out of Türkiye without informing us, so please contact us before you set off.

Call us straight away. The car is collected by a tow truck and we provide a replacement vehicle; what we can arrange depends on the nature and seriousness of the breakdown.

Compulsory third-party liability insurance and a Collision Damage Waiver (CDW) are included in the price. The liability insurance covers the damage you cause to the other party. With the Collision Damage Waiver, if the car you rent is damaged you pay no more than that car's excess instead of its full value; the excess depends on the car and is shown during booking. When you book, you choose one of three protection packages: Basic Protection is included in the price; Smart Protection also covers tyre and glass damage; on top of that, Premium Protection adds cover of up to 22,000 TL for damage in accidents that are your own fault or one-sided, and Roadside Assistance (lost keys including a replacement key, a flat battery or running out of fuel). In a major accident that is your own fault, you pay the excess whichever package you have chosen, Premium Protection included. No cover applies to damage caused while under the influence of alcohol or drugs, while running a red light or while speeding.

Nothing is charged when you book. You pay when you pick up the car, in cash or by credit card — you choose the method during booking.

No — we never take a deposit of any kind, not even a hold on your credit card. There is no prepayment either: you simply pay by cash or card when the car is handed over. Your money is never blocked or tied up. Third-party liability insurance is included in the price, with no hidden fees.

Yes. We deliver and collect around the clock. Delivery to and collection from Antalya Airport are free; for every other location a small distance-based fee applies and is shown clearly during booking.

Delivery and collection at Antalya Airport are completely free, 24/7. When booking, you share your flight number with us; we track your flight and meet you at the terminal exit. Even if your flight is delayed, your car waits for you at no extra cost. After a quick paperwork check you pay by cash or card and drive off.